We thank you very much for purchasing our product. Generally our products are entitled to a warranty period of twelve months from the date of purchase in accordance with our service terms and conditions.
Our products (except for accessories) are covered under our standard 12-month warranty provided upon the transaction date. We are responsible only for the defects in manufacturing. We will bear the labor charges and costs of parts needed to repair the defective products, unless otherwise stated.
The service does not cover the following damages: cosmetic damage, damage due to acts of God, accident, misuse abuse or negligence. We will try our best to serve you and examine the actual condition.
The warranty is only given to the original buyer. It becomes invalid when the product is sold to others.
The service does not extend to any modifications, conversion and alteration to meet local electrical conditions, safety standards and broadcasting systems.
This service does not cover any improper use of waterproof camera products. We will not be responsible for any damages caused by the leakage of waterproof housing or bag.
We provide 7-day return policy for products sold. If, for any reason, you are not satisfied with your purchases, full refund of the purchase (excluding the shipping expenses) can be applicable under the following circumstances:
- Items must be in good conditions with all original accessories, manuals, and packing materials. Any missing parts or damaged items will result in rejection on the return.
- In case of any defectives found, only defects in manufacturing are accepted as the reason of return.
- No refund is given if defects are caused by misuse of buyers. Our customer service officers will gladly contact you for further arrangement upon your request.
- All shipping cost thus generated is paid by the buyer.
- Item returned must be received within 7 days after the receipt of the items. No refund and replacement is issued after this period.
- Payment will be refunded as original currency only. We will not take responsibility for any loss due to exchange rate difference in the refund process.
- Refunds will NOT include ANY shipping and handling fees. Any additional expenses (such as eBay listing fees) will also be deducted from the refund.
- In the case of return, please be sure to include ALL the original contents (including gift, packages and manuals). Any missing contents may result in rejection of the refund. Please also make sure that the return package is securely packed, and apply waterproof packing instruments wherever necessary.
You can contact us through hotline or by email
for the following services or enquiries:
Customer Service Hotline:
+852 3520 2217
Mon - Fri: 09:00 - 18:00 (GMT+8)
Sat: 09:00 - 13:00 (GMT+8)
If you would like to get more information of promotion, you can also call to our Customer Service Hotline.