|Terms and Conditions
Terms and Conditions
These Terms and Conditions apply to all transactions on the Dzone2 website only and will be different to those made through eBay.
The following words and phrases should be defined as below within these Terms and Conditions:
The operator and the owner of the website, Dzone2 is also referred to as "the company", "we", "our", "us", "the website".
User of the website is referred to as "you", "your", "user".
- Person who purchases any goods from Dzone2 is referred to as "Buyer", "Customer"
- The acceptance of Buyer in regard to the Company's Offer under these Terms and Conditions which is legally enforceable and is referred to as "the Contract"
- The product that is agreed to be supplied to the Buyer with the confirmation of the Company is referred to as "Goods"
In these Terms and Conditions, you should construe all reference to any statutory provision in the real time which may have been amended before.
2. Use of the website
2.1 User Account
To purchase goods and change personal data from our site, you have an access ID and password to logon to your own account. For registration, you should provide us all correct and complete data. You should update your details when there is any change. Once you login to your account, you will be responsible to all activities from your account. You should prevent any unauthorized access of your account and keep confidentiality (including but not limited to keep the password secure and confidential). Please contact us immediately if you find or suspect your account is/was used by others without your authorization. Dzone2 has the right to restrict your access to our web and terminate the account at any time.
The accessibility of the website should not be interrupted by Dzone2 but subject to repair, maintenance, or upgrade of services which may take place regularly. This is to maintain website accuracy and reliability or upgrade the function. Under such cases, your usage in our website may be affected or even occasionally suspended or restricted. We endeavor to lessen the impact.
2.3. User's Conduct
Person who uses the website must be in lawful act and purposes. You understand and agree not to use the website for any fraudulent purposes, causing annoyance, in breach of copy right, trademark, privacy; or with intention to involve with material which is obscene, defamatory, offensive; or other purpose which is considered inappropriate by Dzone2. Also, you must not damage or cause any interruption of our website or any intention to do so. If you fail to follow the above regulation, we reserve the right to claim you for any indemnification in any form of our losses.
3. Intellectual Property
3.1 Copyright and Database Rights
Under the protection by Hong Kong SAR and international copyright and database right laws, all the content ( including Logo, Photos, Graphics, text, icons but not limited to them) in the website is the property of Dzone2 and our content supplier. You acknowledge and agree all intellectual property rights and copyright which are in part of the use of website are legally owned by Dzone2. You are only permitted to utilize the information from our website with our expressed authorization.
You acknowledge and agree all available information from our website is only for your personal use without commercial purpose. You agree not to extract any parts of our website by any means for any purpose without the authorization by Dzone2. Also you agree not to publish or reuse the parts of the website in your own website/database/internet without the authorization by Dzone2.
3.2 Right to Access
You are licensed by Dzone2 for our website access but with limitation. The license does not allow you to do the following in our website: collect any product information (such as price, description); to extract information by data-mining, robots, framing techniques for logo and layout etc; use for commercial purpose or resale. We will terminate your license once we find any unauthorized usage.
3.3. Claims for Copyright and Defamation
Dzone2 have no will and any attempt to infringe other parties' intellectual property. Please send us written notice by email, fax or mail in case you find us:
1. Infringing on other's copyright.
2. Posting any defamatory statement on the website.
We will handle the claim and rectify the problem as soon as possible.
After your submission of an order to purchase from Dzone2, we will send you an email to acknowledge we have received your order request but does not represent we have accepted the order. This order is only formally accepted by Dzone2 when we send you a Dispatch Confirmation Email to inform you that your order has been dispatched by us. A legally binding contract is formed when we accept your order and dispatch the ordered goods to you. There is no legally binding contract between Dzone2 and you if the orders have not been confirmed by a Dispatch Confirmation Email.
4.2 Availability of Goods
Product availability will be shown in the website with the products. We endeavor to maintain appropriate stock level, having said that, products may be unavailable or withdrawn without prior notice in any reasons. During the time when we process your order, you will be informed by email and refunded for the total order amount if the goods is not provided.
No compensation will be liable by Dzone2 for any losses you may suffer if goods are not supplied, deemed faulty, damaged during delivery or not of a kind foreseeable by the supplier.
Estimated delivery time is displayed for the available products on the website. Unless we have specified any date for delivery, buyer should receive goods in a reasonable period of time. Dzone2 is not responsible for any direct or indirect loss or loss of profits or otherwise caused by any delay in the delivery of the goods. Unless the delay is more than 30 days, buyer is not entitled to rescind the contract.
4.4 Missing Items
Upon receipt of purchased goods, buyer should immediately inspect the goods and packaging to confirm what they have received is exactly what they have ordered. In the buy find any discrepancies or missing items, the buyer must report to us by email or fax within 7 days of receipt. You have to retain all packaging materials and submit a copy of the invoice you received with the product by email.
We will not be liable for any direct or indirect losses you suffered in refund due to the fluctuation in exchange rates. If we refund your payment for any reasons, we will only refund the original amount with respect to its currency that we have received in our account.
4.6 The Risk and Ownership of the Goods
All goods which the buyer ordered is owned by Dzone2 until we has received full (total sum due to Dzone2 for the goods itself and the related sum arisen from the buyer on any account) and final payment. Buyer bears all risks for the goods during delivery. Once the goods become the property of the buyer, the buyer should not destroy and tear off any marks and labels on the goods or the packaging; keep the goods in good condition and separate with other goods so that they are identifiable as the Companies' property.
5. Prices & Payment
5.1 Product Prices
Product prices in the website are the base prices excluding the delivery cost & insurance, VAT/GST/import tax and additional duty and custom fees are included. However, all cost will be calculated and clearly shown in the checkout including the delivery cost & insurance, VAT/GST/import tax and additional duty and custom. This is the final price you will need to pay for the order and it will be shown on the Dispatch Confirmation Email.
In the unusual situation of wrong pricing that should be found during order processing, we will charge the buyer the actual amount if the correct price is lower than the marked price. If the correct price is higher than the marked price, we will notify the buyer as soon as possible by email and reconfirm the order before dispatch. Buyer can either cancel the order or buy at the correct price. We are not responsible for any loss caused in this situation.
Payment is due and should be withdrawn from your payment account at the time we issue the customer receipt and send you the Dispatch Confirmation Email. Dzone2 reserves the right to cancel the order if the payment is overdue for 4 days or more.
If you use Paypal for payment, you must follow the Paypal policy. Dzone2 accepts your payment if you have confirmed address or you are verified by Paypal. For all the other situations, we may request your further action before we accept your payment. We have the right to reject your payment if it is suspicious or does not fulfill our requirement, we will then refund the original amount to you. You should update and familiarize yourself for Paypal policy before using it for payment.
6. Return Policy
You may return your goods to us for refund or replacement within a period of seven (7) days. This does not include the goods purchased as Christmas presents. You must notice us the return for refund or replacement by email, telephone, fax or letter of your intention.
You have the right to return provided that the following requirements and conditions are fulfilled.
1. Completed Authorized Return form and order receipt are provided
2. Return within 7 days upon receipt of goods
3. Goods are in brand new conditions with all original contents.
We will provide an appropriate offer if the returned goods are deemed as used/ second-hand condition as the right of Dzone2.
The processing time for return will be between 7 and 10 working days.
We will not cover both postage in returning goods to us and sending you back the replaced item (If you choose to replace but not refund).
6.1 Damage and Faulty Goods
Please contact us by email, fax or telephone immediately if you find the goods are damaged during the delivery or any obvious defect. (This is not applicable to the defect due to negligence, misuse or accident.) To claim for refund or replacement, you must notify us within 7 days upon receipt of goods and providing us authorized return form and order receipt. Postage (both cost for you to return and for us to send you back) will be reimbursed only if it is a manufacturing defect. We will arrange as soon as possible.
7.1 Any Person who is under 18 ages will not be sold for any goods by us unless with the involvement of his/her parent or guardian.
7.2 Communication takes place in the electronic means via email and from the words and posts in the website. You agree that all notices, agreements that are in form of electronic means legitimate to represent all written communication. While the conversation via telephone is only regarded as an aid for communication and is excluded from written communication. All agreement should only be valid in written communication including email and fax. It does not affect your statutory rights.
7.3 There may be Errors and Omissions. Product image shown may differ from the actual goods as it is for illustration purpose only. Also product description cannot be guaranteed 100% accurate and is for your reference only. We will endeavor to keep our information in the website updated and accurate. Please notify us as soon as possible if you find any errors in our website, we will correct them in reasonable time.
7.4 You should follow our terms and condition while we have the obligation to comply these conditions. However, if either party is unable to follow these terms due to unreasonable control (not limited to wars, terrorism, fire, industrial disputes), the party must notify the other as well as the end of the event, within the period, the first party is free to bear any responsibility in our terms and conditions.
7.5 Notwithstanding no action taken by Dzone2 for any violation of terms and conditions from you, we will be entitled to execute our right for corresponding actions to the areas of your contract breaching.
7.6 Dzone2 overall liability no matter in contract, tort or otherwise for any indirect, consequential or economic loss or damages in any situation should be limited to the total value paid or payable by you for the product(s).
If the losses were foreseeable to both Dzone2 and you when you are using the website or the contract takes place for selling of goods, Dzone2 will be liable for any losses you suffer when we breach the terms and conditions. But if the losses were not reasonably foreseeable to both Dzone2 and you when you are using the website or the contract takes place for selling of goods, Dzone2 will be exempt in liability for any kind of losses (not limited to any direct, indirect, incidental, consequential or economic loss) you suffer.
7.7 All the use of website and purchasing of goods will be subjected to our Terms & Conditions. We have the right to alter the Terms and Conditions as well as the website without previous notice and will take precedence to all that previously stated. These Terms and Conditions will supersede all the others stated in your own written notice, documents and purchase order that you send to us. In any circumstances our condition becomes invalid, it will be dissociated and does not affect the validity of the rest of the terms. You will be asked to update and accept these terms and conditions whenever you place a new order with Dzone2 so that you are always familiar to the latest terms and conditions.
7.8 All statements or warranties in our terms & conditions are additional to your statutory rights. You unreservedly accept our Terms & conditions by sending us order request and we maintain once we confirm your order.
Any disputes shall be adjudicated according to these Terms and Conditions which are governed by and interpreted according to Hong Kong SAR Law and the parties agree to submit to the exclusive jurisdiction of the Hong Kong SAR Courts. Term should be severed only if it is unenforceable by the jurisdiction.
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